FAQs

Frequently Asked Questions

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, and other major credit cards. All transactions are secure and encrypted.

Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery times vary by destination. Please check our Shipping Policy for detailed rates.

Will I be charged additional taxes or duties?

International orders may be subject to import duties, taxes, or customs fees. These charges are the buyer’s responsibility.

How do I know if my order has been shipped?

Once your order is dispatched, you will receive a tracking number via email. You can use this to follow your delivery.

Can I change my delivery address?

You can request an address change within 12 hours after placing your order. Please email or DM us on Instagram for assistance.

What should I do if I receive a faulty item?

We’re so sorry! Please contact us within 3 days of receiving your order, with photos, and we’ll assist you with a replacement or return.

How can I change or cancel my order?

We accept changes or cancellations within 12 hours after order placement. Please message us as soon as possible to process it.

When will I receive my refund?

Once your return is approved and received, refunds are processed within 3–7 business days to your original payment method.

Does “free shipping” include customs or import taxes?

No. Free shipping refers only to courier charges. Import fees (if any) are not included and must be paid by the recipient.

Still need help?

We’re always here to support. Reach us on Instagram at @glorious_palette or email us at hello@gloriouspalette.com